Canonical, the company behind the Ubuntu project, announced today an advanced service and support offering that gives large enterprises with complex IT environments a highly-skilled, dedicated Canonical support professional.Premium Service Engineer (PSE), a new level of support for large enterprises, offers a single point of contact for Canonical’s large customers – enabling a faster response time and faster issue resolution. PSEs have access to all levels of support, including Canonical’s platform engineers.
“Having a Premium Service Engineer has been vital to getting the level of support we require to improve our operational infrastructure.” said Chief Technology Officer Antonio José Sáenz from Isotrol, a pioneering customer of the PSE service. “As we are involved in the delivery of many open-source projects and ourselves operate a large Ubuntu and Debian server and desktop environment, being able to rely on a dedicated Ubuntu expert from Canonical reduces the pressure of supporting high-profile open-source projects externally and internally.”
“One of the reasons we decided to engage a Premium Service Engineer from Canonical was to have an open-source Ubuntu expert on-hand on a continuous basis to help and ensure all our business units equally benefited from operational best practices,” said Saenz from Isotrol.
PSEs also act as the voice of the enterprise within Canonical’s platform and development areas, ensuring that new Ubuntu releases continue to meet the needs of enterprises.
About Canonical Corporate Services
Canonical’s Corporate Services group provides support, implementation and training services to organisations of all sizes. Comprised of Linux and open-source experts in server, desktop and cloud technologies, the Corporate Services group works with Canonical customers to help deliver all the benefits of the Ubuntu platform.
Pricing and Availability
Information and pricing for the PSE service is available at http://www.ubuntu.com/support/services/pse
About Canonical
Canonical provides engineering, online and professional services to Ubuntu partners and customers worldwide. As the founder of the Ubuntu project, Canonical is committed to the production and support of Ubuntu – an ever-popular and fast-growing open-source operating system. It aims to ensure that Ubuntu is available to every organisation and individual on servers, desktops, laptops and netbooks. Canonical partners with computer hardware manufacturers to certify Ubuntu, provides migration, deployment, support and training services to businesses, and offers online services direct to end users. Canonical also builds and maintains collaborative, open-source development tools to ensure that organisations and individuals can participate fully in innovations within the open-source community. For more information, please visit www.canonical.com.
source: Ubuntu.com
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